At Hytrala LLC, we want our customers to have a straightforward and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, refund, or exchange in accordance with the terms outlined below.
1. 30-Day Return Policy
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, you must contact Hytrala LLC within the 30-day return period and receive return instructions before sending the product back.
Returns received after the applicable return period may not be accepted unless otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, the product should generally meet the following conditions:
- The return request is submitted within 30 days of delivery.
- The product is unused and unworn.
- The product is in its original condition.
- The product is free from damage, stains, odors, or signs of use.
- The original packaging, tags, accessories, and other included items are retained where applicable.
- Proof of purchase or a valid order number can be provided.
For hygiene and safety reasons, certain fashion accessories may not be eligible for return if they have been worn, used, altered, or otherwise handled in a manner that makes resale unsuitable.
Products that do not meet the applicable return conditions may be rejected or may be subject to a reduced refund where permitted by applicable law.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging when requested
After reviewing the information, Hytrala LLC may provide an appropriate resolution, which may include a replacement, exchange, or refund.
For confirmed defective, damaged, or incorrectly shipped products, Hytrala LLC will generally cover the reasonable return shipping cost.
4. Returns for Other Reasons
If you wish to return an eligible product for reasons unrelated to a product defect or fulfillment error, such as a change of mind, incorrect selection, or no longer wanting the product, the item must still satisfy the return conditions described in this policy.
For these returns, the customer is generally responsible for the return shipping cost.
Original shipping charges, if any, may not be refundable unless the return is due to a confirmed defect, incorrect item, or another circumstance where reimbursement is required by applicable law.
5. Exchange Policy
Eligible products may be exchanged within 30 days of the delivery date, subject to product availability.
To qualify for an exchange:
- The exchange request must be submitted within 30 days of delivery.
- The product must be unused and unworn.
- The product must be in its original condition.
- Original packaging, tags, and applicable accessories should be included.
- The requested replacement item must be available.
If the requested replacement item is unavailable, Hytrala LLC may offer a refund or another reasonable resolution.
For exchanges caused by a confirmed defect, incorrect item, or fulfillment error, Hytrala LLC will generally cover the applicable return shipping cost.
For exchanges requested for personal preference or other non-quality reasons, the customer may be responsible for applicable return or reshipping costs.
6. How to Request a Return or Exchange
Before sending any product back, please contact our customer service team.
Step 1: Contact Us
Email us at:
You may also contact:
Please include your order number, the item you wish to return or exchange, and the reason for your request.
Step 2: Receive Return Instructions
Our customer service team will review your request and provide return instructions if the product qualifies.
Please do not send a return to the address below until your return request has been approved and you have received return instructions from us.
Step 3: Prepare the Product
Pack the product securely to help prevent damage during transportation. Include the applicable original packaging, tags, accessories, and other items that were included with the order.
Step 4: Ship the Return
Send the approved return to the return address provided by Hytrala LLC.
If applicable, customers should retain the return shipping receipt and tracking information until the return has been fully processed.
7. Return Address
Approved returns should be sent to:
Hytrala LLC
2550 9TH ST APT 12
Boulder, CO 80304
United States
Important: Please obtain return authorization or instructions from our customer service team before shipping a product to this address.
8. Return Inspection
Once we receive the returned product, our team will inspect it to confirm that it meets the applicable return requirements.
The inspection process generally takes 3–5 business days after the returned product is received.
If the return is approved, we will proceed with the applicable refund or exchange.
If the returned product does not satisfy the return requirements, we may contact you regarding the available options.
9. Refund Processing Time
Once an eligible return has been approved, Hytrala LLC will generally initiate the refund within 3 business days.
Refunds will normally be issued to the original payment method used for the purchase.
After we initiate the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Hytrala LLC cannot control processing times imposed by third-party financial institutions.
10. Refund Amount
For an approved return, the refundable amount generally corresponds to the eligible purchase amount of the returned product.
Original shipping charges may not be refundable unless the return is related to a confirmed defective product, incorrect shipment, or another circumstance where reimbursement is required by applicable law.
If only part of an order is returned, only the eligible amount associated with the approved returned item or items will generally be refunded.
11. Exchanges and Price Differences
If an exchange involves a product with a different purchase price, Hytrala LLC may contact you regarding any applicable price difference.
An exchange may be subject to product availability at the time the exchange request is processed.
12. Non-Returnable Situations
A return may be refused when the product:
- Has been worn or used
- Has been intentionally damaged or altered
- Is missing applicable original packaging, tags, or accessories
- Shows stains, odors, or other signs of use
- Is returned outside the applicable return period
- Cannot be reasonably resold due to its condition
- Was purchased under conditions specifically identified as non-returnable
Nothing in this section limits any mandatory consumer rights provided by applicable law.
13. Refunds for Undeliverable or Returned Packages
If an order is returned to Hytrala LLC by the carrier because of an incorrect or incomplete shipping address supplied by the customer, we may contact the customer to determine whether the order can be reshipped or refunded.
Additional shipping costs may apply to reshipment where permitted.
14. Late or Missing Refunds
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:
- Check your original payment account.
- Contact your bank or payment provider.
- Allow additional processing time for the financial institution.
If you have completed these steps and still cannot locate the refund, please contact us at support@hytrala.shop with your order information.
15. Policy Changes
Hytrala LLC reserves the right to update or modify this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated effective date. The policy applicable to your purchase will generally be the policy in effect at the time the order was placed, subject to applicable law.